SHIPPING POLICY

INCORRECT SHIPPING INFORMATION:

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PROVIDE ACCURATE AND COMPLETE SHIPPING INFORMATION DURING THE CHECKOUT PROCESS. PLEASE ENSURE THAT THE SHIPPING ADDRESS, CONTACT DETAILS, AND ANY OTHER REQUIRED INFORMATION ARE ENTERED CORRECTLY. WE CANNOT BE HELD LIABLE FOR ANY DELAYS OR DELIVERY ISSUES RESULTING FROM INCORRECT OR INCOMPLETE SHIPPING INFORMATION PROVIDED BY THE CUSTOMER.

  

DELIVERY

 

YOUR ORDER WILL BE DELIVERED TO THE SHIPPING ADDRESS PROVIDED TO US WHEN YOUR ORDER IS PLACE. WE WILL MAKE REASONABLE EFFORTS TO FULFILL YOUR ORDER IN THE TIMEFRAME STATED IN OUR SHIPPING & RETURNS PAGE. HOWEVER, PLEASE NOTE THAT SHIPPING AND DELIVERY TIMEFRAMES ARE NOT GUARANTEED.

WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL. THESE CIRCUMSTANCES MAY INCLUDE BUT ARE NOT LIMITED TO WEATHER CONDITIONS, STRIKES, ACTS OF WAR OR TERROR, ERRORS OR OMISSIONS BY THIRD PARTIES, ERRORS OR OMISSIONS BY YOU, OR DECREASED AVAILABILITY OF TRANSPORTATION SERVICES.

 

DAMAGES & ISSUES

 

WE STAND BY ALL OF OUR PRODUCTS. IF YOU EXPERIENCE ANY DEFECTS OR FAILURES, PLEASE EMAIL INFO@DOWNLOWGEAR.COM OR USE OUR CONTACT PAGE IMMEDIATELY SO WE CAN EVALUATE AND MAKE IT RIGHT. PLEASE BE AWARE THAT WE ONLY SHIP UNDAMAGED ITEMS. IF AN ITEM ARRIVES DAMAGED, IT IS USUALLY DUE TO THE COURIER. IN SUCH CASES, PLEASE CONTACT THE COURIER DIRECTLY TO FILE A CLAIM. WE CANNOT ACCEPT RESPONSIBILITY FOR ANY DAMAGE OR LOSS THAT MAY OCCUR DURING SHIPPING, AS IT IS BEYOND OUR CONTROL.