SHIPPING POLICY

ORDER MODIFICATIONS

PLEASE NOTE THAT ONCE AN ORDER IS PLACED, WE CANNOT GUARANTEE THAT CHANGES CAN BE MADE. WHILE WE’LL DO OUR BEST TO ACCOMMODATE REQUESTS, WE ENCOURAGE YOU TO DOUBLE-CHECK YOUR ORDER BEFORE COMPLETING CHECKOUT. IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE, PLEASE REACH OUT TO US BEFORE PLACING YOUR ORDER.

 

SHIPPING

ALL STANDARD ORDERS GENERALLY SHIP WITHIN 1-3 BUSINESS DAYS AFTER PURCHASE. BUSINESS DAYS ARE MONDAY THROUGH FRIDAY, EXCLUDING FEDERAL HOLIDAYS IN THE U.S. ALL CUSTOM ORDERS WILL SHIP ON THE DESIGNATED SHIP DATE.

 

INCORRECT SHIPPING INFORMATION

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PROVIDE ACCURATE AND COMPLETE SHIPPING INFORMATION DURING THE CHECKOUT PROCESS. PLEASE ENSURE THAT THE SHIPPING ADDRESS, CONTACT DETAILS, AND ANY OTHER REQUIRED INFORMATION ARE ENTERED CORRECTLY. WE CANNOT BE HELD LIABLE FOR ANY DELAYS OR DELIVERY ISSUES RESULTING FROM INCORRECT OR INCOMPLETE SHIPPING INFORMATION PROVIDED BY THE CUSTOMER.

DOMESTIC CUSTOMERS

STANDARD DOMESTIC SHIPPING IS FULFILLED VIA USPS PRIORITY MAIL, WITH A TYPICAL TRANSIT TIME OF 2-3 BUSINESS DAYS.

WE OFFER FREE DOMESTIC SHIPPING ON STOCK ORDERS OVER $300. THIS DOES NOT INCLUDE ORDERS THAT CONTAIN CUSTOM BUILT ITEMS.

 

INTERNATIONAL CUSTOMERS

ALL INTERNATIONAL ORDERS SHIP VIA DHL EXPRESS WORLDWIDE. DELIVERY TIMES AND RATES MAY VARY DEPENDING ON THE DESTINATION.

FOR MOST COUNTRIES, IMPORT DUTIES AND TAXES ARE NOW COLLECTED AT CHECKOUT. THESE FEES ARE PAID DIRECTLY TO CUSTOMS ON YOUR BEHALF. WE HOPE THIS HELPS STREAMLINE DELIVERY AND AVOID ANY UNEXPECTED COSTS FROM CUSTOMS. IF YOU DON'T SEE THESE FEES LISTED AS A LINE ITEM AT CHECKOUT, YOUR COUNTRY MAY NOT BE SUPPORTED YET FOR PREPAID IMPORT CHARGES. IN THAT CASE, YOU MAY BE RESPONSIBLE FOR PAYING THEM UPON DELIVERY.

INTERNATIONAL SHIPPING TIMES CAN VARY BASED ON THE COURIER, DESTINATION, AND CUSTOMS PROCESSING.

DELIVERY

YOUR ORDER WILL BE DELIVERED TO THE SHIPPING ADDRESS PROVIDED TO US WHEN YOUR ORDER IS PLACE. WE WILL MAKE REASONABLE EFFORTS TO FULFILL YOUR ORDER IN THE TIMEFRAME STATED ABOVE. HOWEVER, PLEASE NOTE THAT SHIPPING AND DELIVERY TIMEFRAMES ARE NOT GUARANTEED. 

WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL. THESE CIRCUMSTANCES MAY INCLUDE BUT ARE NOT LIMITED TO WEATHER CONDITIONS, STRIKES, ACTS OF WAR OR TERROR, ERRORS OR OMISSIONS BY THIRD PARTIES, ERRORS OR OMISSIONS BY YOU, OR DECREASED AVAILABILITY OF TRANSPORTATION SERVICES.

 

DAMAGES & ISSUES

WE STAND BY ALL OF OUR PRODUCTS. IF YOU EXPERIENCE ANY DEFECTS OR FAILURES, PLEASE EMAIL INFO@DOWNLOWGEAR.COM OR USE OUR CONTACT PAGE IMMEDIATELY SO WE CAN EVALUATE AND MAKE IT RIGHT. PLEASE BE AWARE THAT WE ONLY SHIP UNDAMAGED ITEMS. IF AN ITEM ARRIVES DAMAGED, IT IS USUALLY DUE TO THE COURIER. IN SUCH CASES, PLEASE CONTACT THE COURIER DIRECTLY TO FILE A CLAIM. WE CANNOT ACCEPT RESPONSIBILITY FOR ANY DAMAGE OR LOSS THAT MAY OCCUR DURING SHIPPING, AS IT IS BEYOND OUR CONTROL.

WE RESERVE THE RIGHT TO MODIFY OR AMEND THIS SHIPPING POLICY AT ANY TIME WITHOUT PRIOR NOTICE. ANY CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING THE UPDATED POLICY ON OUR WEBSITE.

BY COMPLETING A PURCHASE ON OUR PLATFORM, YOU ACKNOWLEDGE AND AGREE TO ADHERE TO THIS SHIPPING POLICY.