SHIPPING & RETURNS

SHIPPING

ALL STANDARD ORDERS GENERALLY SHIP WITHIN 1-3 BUSINESS DAYS AFTER PURCHASE. BUSINESS DAYS ARE MONDAY THROUGH FRIDAY, EXCLUDING FEDERAL HOLIDAYS IN THE U.S. ALL CUSTOM ORDERS WILL SHIP ON THE DESIGNATED SHIP DATE.

 

RETURNS & EXCHANGES

WE DO NOT OFFER ANY RETURNS, EXCHANGES, OR REFUNDS ON ORDERS. IF YOU HAVE ANY QUESTIONS ABOUT THE PRODUCT SPECS, PLEASE FEEL FREE TO REACH OUT BEFORE PURCHASING.

 

DAMAGES & ISSUES

WE STAND BY ALL OF OUR PRODUCTS. IF YOU EXPERIENCE ANY DEFECTS OR FAILURES, PLEASE EMAIL INFO@DOWNLOWGEAR.COM OR USE OUR CONTACT PAGE IMMEDIATELY SO WE CAN EVALUATE AND MAKE IT RIGHT. PLEASE BE AWARE THAT WE ONLY SHIP UNDAMAGED ITEMS. IF AN ITEM ARRIVES DAMAGED, IT IS USUALLY DUE TO THE COURIER. IN SUCH CASES, PLEASE CONTACT THE COURIER DIRECTLY TO FILE A CLAIM. WE CANNOT ACCEPT RESPONSIBILITY FOR ANY DAMAGE OR LOSS THAT MAY OCCUR DURING SHIPPING, AS IT IS BEYOND OUR CONTROL.